OVERVIEW:

• The 'Send DTMF' Activity allows you to send a DTMF signal to the Voice Interaction.

• After opening the 'Send DTMF' activity, you will get the below configuration panel.

Default Configuration Parameters:

• Title: The title field is a short piece of info for the DTMF signal purpose. This value is not sent to the ACD and is used for logging purposes only.

• DTMF: Enter the digits in the DTMF field which will be sent to the Voice Interaction.

HOW IT WORKS:

A Simple Example to configure the 'Send DTMF' activity in PopFlow Studio.

• Select the 'Send DTMF' activity from the 'Activity Sidebar'.

• Click on the 'Send DTMF' activity to open and configure the 'Send DTMF' activity.

• Enter the short info for the DTMF inside the 'Title' field.

• Enter the 'DTMF' value inside the 'DTMF' field. A simple example is shown below pic.

• Once the configuration of 'Send DTMF' is completed you can close and save the activity by clicking outside of the activity panel.