Overview

This page is part of a series of Splunk articles, and discusses how to get started with Splunk, accessing the OpenMethods Splunk instance, how Splunk is being used at OpenMethods, resources for Developer/Test Splunk license, and an overall walkthrough of using the Splunk Search app and the Splunk search language (SPL).

How Splunk Cloud is used in OpenMethods Cloud

The diagram “Figure 1.” below provides a high level architecture diagram and the connection points between Splunk Cloud and OpenMethods Cloud. To date, there are 2 touch points into Splunk Cloud,

1. The OpenMethods MediaBar, a browser extension loaded into Oracle Service Cloud BUI onto a contact center agent’s workstation, sends data directly to Splunk Cloud using their Http endpoint (referred to as Http Event Collector, HEC).
2. OpenMethods personnel login to the Splunk Cloud portal via https://openmethods.splunkcloud.com/ to administer and run searches.

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