Get incidents by contact id

Owned by Vishal Surve (Unlicensed)
Last updated: Jun 14, 2019
2 min read

OVERVIEW:

  • The 'Get incidents by contact id' Activity allows you to get the incident data using the 'Contact' id. You can add multiple filters to filter the data in the 'Get incidents by contact id' activity. It has three child buttons 'SINGLE MATCH', 'MULTI MATCH' and 'NO MATCH'. You can execute different activities on these buttons. 

      

  • After opening the 'Get incidents by contact id' activity, you will get the below configuration panel.

     

Default Configuration Parameters:

  • Contact Id : Incident to be opened assigned to contact id.
  • Save Result In : Incident data will be stored here.

Filters:

  • It allows you to add multiple filters while getting the incident data using contact id.


HOW IT WORKS:


A Simple Example to configure the 'Get incidents by contact id' activity in PopFlow Studio.

  • Select the 'Get incidents by contact id' activity from 'Activity Sidebar'.
  • Click on 'Get incidents by contact id' activity to open and configure the 'Get incidents by contact id' activity.
  • In this example, we are trying to get the contact 'id' by using the 'phone number' of the active caller.
  • To get the contact 'id' using the 'phone number' you need to configure the 'Get Data' activity and on it's 'SINGLE MATCH' button, you need to create a 'Get incidents by contact id' activity as shown below.

       

  • After creating the activity configure the 'Get incidents by contact id' as shown below.
  • Enter contact 'id' in the 'Contact Id' field.  
  • Enter a variable name in the 'Save Result In' field where incident data will be saved.

      


Filters: 

  • To add the filter click on the filter button. it will create a panel with 'Enter Property', 'Comparison' and 'Enter Value' fields as shown below.

      

  • Click on 'Enter Property' to show the 'contact' property list and select the property from the list.
  • In the 'Enter Value' field enter the appropriate value to perform the filtering on the contact.
  • Select the comparison type from the comparison list as shown below:

       

  • You can select any one comparison in a filter.
  • You can add multiple filters in the 'Get incidents by contact id' activity by clicking on the filters button.
  • You can choose the Operator between two filters.
  • Once the configuration of 'filters' is completed it will look like as shown below.

     


After filling the values in the given fields you can close and save the activity by clicking outside of the activity panel.

  • You can open the incident data by using the 'Open Workspace' activity. To configure the open workspace please refer 'Open Workspace' documentation.















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