Call Recording

Owned by Krishna Sinha
Last updated: Apr 29, 2022
2 min read

  • The 'Call Recording' Activity allows you to start, pause, resume and stop call recording.

  • After opening the 'Call Recording' activity, you will get the below configuration panel.

Default Configuration Parameters:

  • Action:  Select the action from the list. This is used to start, pause, resume and stop the recording.

HOW IT WORKS:

A Simple Example to configure the 'Call Recording' activity in PopFlow Studio.

  • Select the 'Call Recording' activity from the 'Activity Sidebar'.

  • Click on the 'Call Recording' activity to open and configure the 'Call Recording' activity.

  • Select the recording action from the list. A simple example is shown below pic.

 

  • Initially, Start will be selected automatically. Start action will start call recording for voice interaction.

  • Once you select an option from the list it will automatically change the activity name as shown below.

  • Similarly, you can configure the activity for other actions also.

Note:-

  1. Call recording activity does not work in on Ring event.

  2. Call recording activity (start, resume, stop) action does not work when the interaction is on hold.

  3. Stop recording is not currently supported. Please do not use the 'Stop' action.

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