Avaya - Not Supported
- Trip Gilman
Applicable Versions: 6.3.3+
Limitations
Agents must be using the Avaya OneX softphone, hardphones are not supported
Screen Pop must be configured for each agent individually, unless you have Control Manager in your environment
Prerequisites
Follow the steps outlined in Popflow Only Integration to obtain your access key
Configure Screen Pop w/o Control Manager
These steps will need to be performed for each agent in the call center individually.
Follow the steps shown in this video: How to Create Screen Pops on Avaya one-X Agent
Use the following value
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