Avaya - Not Supported

Owned by Trip Gilman
Last updated: Nov 07, 2024
1 min read

Applicable Versions: 6.3.3+

Limitations

  • Agents must be using the Avaya OneX softphone, hardphones are not supported

  • Screen Pop must be configured for each agent individually, unless you have Control Manager in your environment

Prerequisites

  1. Follow the steps outlined in Popflow Only Integration to obtain your access key

Configure Screen Pop w/o Control Manager

These steps will need to be performed for each agent in the call center individually.

Follow the steps shown in this video: How to Create Screen Pops on Avaya one-X Agent

Use the following value

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