Use Case Survey

Owned by Trip Gilman

Last updated: May 21, 2023

2 min read

Use Case	Avaya	Genesys PureCloud	Genesys Pure Connect	Genesys Pure Engage	InContact Central	InContact User Hub	UCCE	UCCX

Use Case	Avaya	Genesys PureCloud	Genesys Pure Connect	Genesys Pure Engage	InContact Central	InContact User Hub	UCCE	UCCX
General
Login
Logout
Activate All Channels
Deactivate All Channels
Go Ready
Go Not Ready
All Channels
Activate Channel
Deactivate Channel
All Interactions
View Interaction Data
Telephony
Quick Dial / Address Book
Make Call
External
Skill / Queue
Agent to Agent
Receive Call
Answer
Reject
Hold
Retrieve
Mute
Unmute
Hang Up
Complete Call
Blind Transfer
External
Skill / Queue
Agent to Agent
Blind Conference
External
Skill / Queue
Agent to Agent
Consult
External
Skill / Queue
Agent to Agent
Alternate
Consult Transfer
Consult Conference
Recording Control
Start
Pause
Resume
Stop
Email
Receive Email
Accept
Reject
Complete Email
Chat
Receive Chat
Accept
Reject
Terminate
Complete Chat
Platform Specific Use Cases
Team Status

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