Processor Bridge

Owned by Trip Gilman
Last updated: May 22, 2023
1 min read

The Harmony Integration Server (HIS) provides a platform for developers to seamlessly integrate CTI solutions with Harmony enabled CRM agent desktop software.  The core platform is implemented using the Java programming language and offers a robust API that can be used to integrate with CTI solutions that also have a Java based API.  However, not all CTI solutions have a Java API or the available Java API only supports a fraction of the capabilities required for HIS integration.

The Processor Bridge facilitates the integration with CTI solutions that lack the necessary Java API by providing a language agnostic integration mechanism.  The Processor Bridge implements the traditional HIS Java API for CTI integration and exposes a Message based protocol for communicating with third-party CTI solutions or integrations.  The message protocol has a simple framed format and is implemented over TCP.  TLS is supported to provide transport level encryption.

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