Applicable Versions: 6.3.3+

Limitations

  • Agents must be using the Avaya OneX softphone, hardphones are not supported

  • Screen Pop must be configured for each agent individually, unless you have Control Manager in your environment

Prerequisites

  1. Follow the steps outlined in ​https://openmethodsdev.atlassian.net/wiki/spaces/HAR/pages/2474606649 to obtain your access key

Configure Screen Pop w/o Control Manager

These steps will need to be performed for each agent in the call center individually.

Follow the steps shown in this video: ​

https://www.youtube.com/watch?v=7AuP3ZG8b4M

Use the following value