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  • The 'Call Recording' Activity allows you to start, pause, resume and stop call recording.

  • After opening the 'Call Recording' activity, you will get the below configuration panel.

Default Configuration Parameters:

  • Action:  Select the action from the list. This is used to start, pause, resume and stop the recording.

HOW IT WORKS:

A Simple Example to configure the 'Call Recording' activity in PopFlow Studio.

  • Select the 'Call Recording' activity from the 'Activity Sidebar'.

  • Click on the 'Call Recording' activity to open and configure the 'Call Recording' activity.

  • Select the recording action from the list. A simple example is shown below pic.

  • Initially, Start will be selected automatically. Start action will start call recording for voice interaction.

  • Once you select an option from the list it will automatically change the activity name as shown below.

Note:-

  1. Call recording activity does not work in on Ring event.

  2. Call recording activity (start,resume,stop) action does not work when interaction is on hold.

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