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This procedure applies Amazon Connect and requires administrative access to OpenMethods Experience Cloud, AWS Lambda, and Amazon Connect Admin Portal.

Create AWS Lambda Function for OpenMethods Connect API

  1. Log into the AWS Management Console and navigate to the Lambda service

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  1. Click “Create Function” to open the new function screen

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  1. Select “Author from Scratch” option at the top of the page. Set the function name to OpenMethodsConnect. Finally click the “Create function” button at the bottom of the page to move to the next step

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  1. Navigate to the AWS Amazon Connect Management Portal and click your Amazon Connect instance to bring up the instance information

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  1. Click Flows to bring up the Flow configuration screen

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  1. In the AWS Lambda section of the Flow configuration screen, select the OpenMethodsConnect lambda function from the drop-down. Click the “+ Add Lambda Function” button to make the lambda function available to your call flows

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