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Use Case

Avaya

Genesys PureCloud

Genesys Pure Connect

Genesys Pure Engage

InContact Central

InContact User Hub

UCCE

UCCX

General

Login

Logout

Activate All Channels

Deactivate All Channels

Go Ready

Go Not Ready

Telephony

Make Call

External

Skill/Queue

Agent to Agent

Receive Call

Answer

Reject

Hold

Retrieve

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