This procedure applies Amazon Connect and requires administrative access to OpenMethods Experience Cloud, AWS Lambda, and Amazon Connect Admin Portal.
Create AWS Lambda Function for OpenMethods Connect API
Click “Create Function” to open the new function screen
Select “Author from Scratch” option at the top of the page. Set the function name to OpenMethodsConnect. Finally click the “Create function” button at the bottom of the page to move to the next step
Navigate to the AWS Amazon Connect Management Portal and click your Amazon Connect instance to bring up the instance information
Click Flows to bring up the Flow configuration screen
In the AWS Lambda section of the Flow configuration screen, select the OpenMethodsConnect lambda function from the drop-down. Click the “+ Add Lambda Function” button to make the lambda function available to your call flows