Unsupported Channel Destination Messages
An unsupported channel destination is a special type of generic channel destination created by the processor bridge when a channel is added to a channel group and its media type is not supported by HIS. This destination only includes a subset of the generic channel destination requests and events. The unsupported channel destination follows the exact lifecycle of the generic channel.
Queries & Responses
The unsupported channel destination does not include any additional query messages above those defined for the generic channel destination.
channel.query.init
The response JSON for unsupported channels should not include any interaction information, as the processor bridge does not track interactions on an unsupported channel.
Requests
The unsupported channel destination only supports the generic channel destination request channel.request.dispose. All other requests defined for the generic channel destination should generate a failure response.
Client Events
The unsupported channel destination should only generate the following events defined for the generic channel destination:
channel.activated
channel.deactivated
channel.unavailable
channel.available
channel.disposed
All other client events sent to the unsupported channel destination will be ignored.
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