Go Ready

This use case describes the steps an Agent performs to change their switch state to Ready allowing them to receive interactions. The agent must be logged into the switch and in a Not Ready state.

Actors

Name

Type

Role

Name

Type

Role

 

 

 

 

 

 

Basic Flow

Preconditions

Steps

Post Conditions

Alternate Flow 1 - Name

Short description of why this flow is different and when it’s applicable goes here.

These sections need to be prefixed by AF# so they can be linked to within the document

AF1 Preconditions

AF1 Steps

AF1 Post Conditions

Error Flow 1 - Name

These sections need to be prefixed by EF# so they can be linked to within the document

EF1 Trigger Conditions

EF1 Steps

EF1 Post Conditions

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