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Applicable Versions: 6.3.3+

Limitations

  • Agents must be using the Avaya OneX softphone, hardphones are not supported

  • Screen Pop must be configured for each agent individually, unless you have Control Manager in your environment

Configure Screen Pop w/o Control Manager

Follow the steps shown in this video: https://www.youtube.com/watch?v=7AuP3ZG8b4M

Use the following value

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