This use case describes the steps an Agent performs to change their switch state to Ready allowing them to receive interactions. The agent must be logged into the switch and in a Not Ready state.
Actors
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Basic Flow
Preconditions
Steps
Post Conditions
Alternate Flow 1 - Name
Short description of why this flow is different and when it’s applicable goes here.
These sections need to be prefixed by AF# so they can be linked to within the document
AF1 Preconditions
AF1 Steps
AF1 Post Conditions
Error Flow 1 - Name
These sections need to be prefixed by EF# so they can be linked to within the document