Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current Restore this Version View Page History

« Previous Version 2 Current »

The Harmony Integration Server (HIS) provides a platform for developers to seamlessly integrate CTI solutions with Harmony enabled CRM agent desktop software.  The core platform is implemented using the Java programming language and offers a robust API that can be used to integrate with CTI solutions that also have a Java based API.  However, not all CTI solutions have a Java API or the available Java API only supports a fraction of the capabilities required for HIS integration.

The Processor Bridge facilitates the integration with CTI solutions that lack the necessary Java API by providing a language agnostic integration mechanism.  The Processor Bridge implements the traditional HIS Java API for CTI integration and exposes a Message based protocol for communicating with third-party CTI solutions or integrations.  The message protocol has a simple framed format and is implemented over TCP.  TLS is supported to provide transport level encryption.

0 Comments

You are not logged in. Any changes you make will be marked as anonymous. You may want to Log In if you already have an account.
 

This document may contain confidential and/or privileged information belonging to OpenMethods. If you are not the intended recipient (or have received this document in error) please notify the sender immediately and destroy this document. Any unauthorized copying, disclosure, or distribution of the material in this document is strictly forbidden.