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Switch Support

Swtich

Simple Screen Pop

Advanced Screen Pop

Avaya

Not Supported

Headless HIS (not available currently)

Genesys PureEngage

Supported

The first step when integrating any switch with OpenMethods Experience Cloud is to create an access key to use with the integration.

Obtaining the JWT Key

Click to Zoom

  1. Login to Experience Cloud.

Click to Zoom

  1. Expand Navigation Menu and Click "System Settings" 

Click to Zoom

  1. Select "API Key" from Menu

  2. Copy the Key for use while configuring your integration

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