Switch Support
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Switch Support
Prio | Switch | Simple Screen Pop | Advanced Screen Pop | Omni Screen Pop |
|---|---|---|---|---|
10 | 8x8 | Supported - Not Reviewed | ||
4 | Amazon Connect | |||
N/A | Avaya | Not Supported | Headless HIS (not available currently) | Headless HIS (not available currently) |
7 | Cisco UCCE | Supported - Not Reviewed | ||
7 | Cisco UCCX | |||
3 | Cisco WebEx Contact Center | |||
5 | Five9 | Supported - Not Reviewed | Supported - Not Reviewed | |
1 | Genesys PureCloud | Supported - Not Reviewed | ||
9 | Genesys PureConnect | Supported | Supported - Not Reviewed | |
8 | Genesys PureEngage | Supported |
The first step when integrating any switch with OpenMethods Experience Cloud is to create an access key to use with the integration.
Obtaining the JWT Key
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Click to Zoom
Login to Experience Cloud.
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Click to Zoom
Expand Navigation Menu and Click "System Settings"
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Click to Zoom
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Select "API Key" from Menu
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2 | InContact Central | |||
2 | InContact Hub | |||
11 | Nuance OnDemand | ? | ||
6 | TalkDesk | |||
12 | Twillio Flex | |||
| Child pages (Children Display) |
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