The Harmony Integration Server (HIS) provides a platform for developers to seamlessly integrate CTI solutions with Harmony enabled CRM agent desktop software. The core platform is implemented using the Java programming language and offers a robust API that can be used to integrate with CTI solutions that also have a Java based API. However, not all CTI solutions have a Java API or the available Java API only supports a fraction of the capabilities required for HIS integration.
The Processor Bridge facilitates the integration with CTI solutions that lack the necessary Java API by providing a language agnostic integration mechanism. The Processor Bridge implements the traditional HIS Java API for CTI integration and exposes a Message based protocol for communicating with third-party CTI solutions or integrations. The message protocol has a simple framed format and is implemented over TCP. TLS is supported to provide transport level encryption.