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The 'Pop Screen' activity in Oracle Engagement Cloud enables you to either create a new resource or open an existing one, specifically for 'Service Request', 'Case', 'Contact', 'Account', 'Lead', and 'Opportunity'. When setting up the 'Pop Screen' activity in the Experience Designer, you can define values for both new and existing resources by adding the appropriate 'fields'. Additionally, you have the option to trigger events such as 'Data Loaded' or 'Record Saved'.
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Events allow you to raise the event in Oracle Engagement Cloud. You can create the event in Experience Designer.
How it works:
A simple example to configure the 'Pop Screen (Redwood)' activity in Experience Designer:
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This example demonstrates how to create a 'Service Request' resource within Redwood.
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Adding Fields
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This is only supported for Service Request |
To set the value in the selected resource, click on the 'Fields' button to create the fields.
After clicking on the 'Fields' button, you will see that there are two fields created: 'Enter Property' and 'Enter Value'.
Click on the 'Enter Property' field to open the selected resource field name list which is associated with the resource as shown below.
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Select one field name and enter its value into the 'Enter Value' field. You can add multiple fields in the 'Pop Screen' activity.
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Adding Events:
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This is only supported for Service Request |
To add an event, click on the ' Add Events button. After clicking on the ' Add Event' button, it will add a panel with the 'Select Event' field and a 'Fields' button as shown below.
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