OVERVIEW:
- The 'Set Default Chat Incident Data' allows you to set the values of fields in 'Oracle Service Cloud' incident workspace which is opened by default once we accept a Chat in Media Bar.
- After opening the 'Set Default Chat Incident Data' activity, you will get the below configuration panel.
Default Configuration Parameters:
- Chat Id: Set the incoming Chat Id.
- Enter Property: Select the Field name for which you want to set the value.
- Enter Value: Enter the value for the selected 'Property'.
HOW IT WORKS:
A Simple Example to configure the 'Set Interaction Data' activity in PopFlow Studio.
- Select the 'Set Default Chat Incident Data' activity from 'Activity Sidebar'.
- Click on 'Set Default Chat Incident Data' activity to open and configure the 'Set Default Chat Incident Data' activity.
- Configure the fields 'Chat Id' and set 'Incident Variables'. Both fields are mandatory.
- {rnChatId} variable has the active Chat 'Id'.
Incident Variables:
- You can set the multiples Incident values using the single 'Set Default Chat Incident Data' activity.
- To set multiple Incident values click on the 'Incident variables' button. After clicking on the button it will add a panel with the 'Property' and 'Enter Value' fields as shown below.
- You can also delete the panel by clicking on the red delete button.