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OVERVIEW:

• The 'Contact Card' activity allows you to show the Contact name and number of the caller in the 'Oracle Service Cloud'.

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• After opening the 'Contact Card' activity, you will get the below configuration panel.

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Default Configuration Parameters:

• Name : The name of the Caller to be displayed in the 'Oracle Service Cloud'.
• Phone Number: the number of the caller.

HOW IT WORKS:

A Simple Example to configure the 'Contact Card' activity in PopFlow Studio.

• Select the 'Contact Card' activity from 'Activity Sidebar'.
• Click on 'Contact Card' activity to open and configure the 'Contact Card' activity.
• Enter the name inside the 'Name' field which you want to display on the 'Oracle Service Cloud'.
• Enter the number inside the 'Phone Number' field which you want to display on the 'Oracle Service Cloud'.
• For example, we are fetching the contact details using the Caller phone number. On the ''