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The agent has connected to and successfully authenticated with the switch. As mentioned above, the Logged In state isn’t always represented as a separate state. For switches that do have a separate Logged In state, they also support channel activation and deactivation. Please see Channel for more information.
Auto-In
A common switch configuration option that controls what happens when an agent initially logs into the switch (or activates a channel). When enabled, the agent will automatically be placed into the Ready state after a successful login. When disabled, the agent will start in a Not Ready state and must manually go Ready to receive their first interaction.
Ready
The agent is ready to receive the next interaction. The switch will only distribute interactions to agents in the Ready state (or Busy Ready for multimedia interactions depending on the Agent Capacity). This state is sometimes referred to colloquially as “Available” but should not be. Some switches support an “Available” state that has a very different meaning.
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