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The 'Pop Screen' activity in Oracle Engagement Cloud enables you to either create a new resource or open an existing one, specifically for 'Service Request', 'Case', 'Contact', 'Account', 'Lead', and 'Opportunity'. When setting up the 'Pop Screen' activity in the Experience Designer, you can define values for both new and existing resources by adding the appropriate 'fields'. Additionally, you have the option to trigger events such as 'Data Loaded' or 'Record Saved'.
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Events allow you to raise the event in Oracle Engagement Cloud. You can create the event in Experience Designer.
How it works:
A simple example to configure the 'Pop Screen (Redwood)' activity in Experience Designer:
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