Switch Support
SwtichSwitch | Simple Screen Pop | Advanced Screen Pop | ||
|---|---|---|---|---|
8x8 | ||||
Avaya | Not Supported | Headless HIS (not available currently) | Genesys PureEngage | Supported |
The first step when integrating any switch with OpenMethods Experience Cloud is to create an access key to use with the integration.
Obtaining the JWT Key
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Click to Zoom
Login to Experience Cloud.
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Click to Zoom
Expand Navigation Menu and Click "System Settings"
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Click to Zoom
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Select "API Key" from Menu
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Cisco UCCE | ||
Cisco UCCX | ||
Cisco WebEx Contact Center | ||
Five9 | ||
Genesys PureCloud | ||
Genesys PureConnect | ||
Genesys PureEngage | ||
InContact Central | ||
InContact Hub | ||
Nuance OnDemand | ||
| Child pages (Children Display) |
|---|
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