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Agents must be using the Avaya OneX softphone, hardphones are not supported
Screen Pop must be configured for each agent individually, unless you have Control Manager in your environment
Prerequisites
Follow the steps outlined in Merry Pop-ins Integration to obtain your access key
Configure Screen Pop w/o Control Manager
Follow the steps shown in this video: https://www.youtube.com/watch?v=7AuP3ZG8b4M
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