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The context field helps filter the log contents. For example you could see all the logs related to a particular agent session by searching for ‘PureCloud-rajat1’ since all logs, even those for child objects, will have a context field that starts with that value.
Content Section
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Object State: Conversation Member Added: sip:3e6406b6-c086-4482-b99f-fff74f9e0b88@127.0.0.1 |
The content section is a free-form area that contains details about the event. Although there is no standard structure to the content section, there are similarities between related events. The remainder of this document will have examples of important and common events.
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The first three lines are the work engine inspecting the media bar queue for tasks (line 1), dispatching the task to a worker thread (line 2), and then returning back to the thread pool. The remaining log entries are produced by the worker thread as it processes the task. Line 5 has important information related to task timing. The Age: value is the number of milliseconds the task has been waiting in queue. In the example, the task was picked up as soon as it was queued resulting in the 0 value. Lines 6 & 8 are log events generated by the task while being executed. Line 6 is also an example of a multiline event with Line 7 being the continuation of the event that starts on Line 6. Line 9 again provides additional timing information about how many milliseconds it took to complete the task. The last 3 lines are the worker thread cleaning up after the task and returning to the thread pool.
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When an agent logs into the media bar, the media bar first contacts all available HIS servers to get information about their current status and load. This is The status property indicates the general state of the processor. The acceptingClients property determines if the processor is currently accepting new clients. The clientCount property is the total number of clients that have bound to the service. The media bar uses this information to select the HIS that is accepting clients and has the lowest load (connected clients).