A single target destination is always present between the Processor Bridge and its client regardless of the number of active agent sessions or status of the connection to the third-party CTI solution. The Processor Control destination is used for several key functions:·
Allows Processor Bridge to convey server status changes, such as server shutdown
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Allows client to notify Processor Bridge in case of loss of communication with CTI
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Supports validation of Agent login credentials
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Retrieval of Agent information
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Initiation of new Agent Sessions
The control destination for a specific processor bridge instance will always use {Processor_Name}.CONTROL as the target value. The name of the processor instance is obtained by the processor bridge from the HIS configuration. The client will need to have its own configuration mechanism to store and retrieve this value.
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