This chapter provides an overview of the Harmony 4.0 solution and client connectivity architecture. It contains these sections:
· Harmony 4.0 Solution Architecture
· Client Connectivity Architecture
· Connectivity Components
Harmony
...
Solution Architecture
The OpenMethods Harmony solution is comprised of several components working together to provide a rich and powerful integration between an Agent Desktop application, such as a CRM, and the underlying Telephony and Multimedia platforms.
...